Shipping policy
Shipment processing time
All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped on holidays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for all US orders over $75
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours in most cases. Most orders will be shipped via USPS but we also ship at times via FedEx, UPS and DHL
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs)
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded
We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email: orders@horrorpaingoredeath.com
Other Information
Please email us if you have any special requests: orders@horrorpaingoredeath.com
If you are an international customer and would like your CD order shipped without cases to lower shipping costs, please email us before placing your order or leave a comment in the special instructions for seller section during checkout